TeleRobot

The data entry functionality of the Tele-robot projects gives users an exclusive option to choose how they want to add the required data to the system. This feature has two main ways:

1. Manual upload: users can directly enter project data via the TeleRobot interface. This allows for quick and accurate information such as the debtor’s phone number and the amount of the debt. This method is particularly useful in situations where a small amount of data needs to be uploaded and it is important for the user to have full control and monitoring of the process. Users can use this option to add data in an appropriate way, taking into account specific project requirements or individual cases.

2. Importing an Excel file: the TeleRobot also supports uploading data from an Excel file. This feature enables users to manage large amounts of data more efficiently. Users can prepare an Excel spreadsheet with project data and the TeleRobot system will automatically import this data. This not only saves time but also ensures that the data is uploaded without errors, reducing the risk of human error.

These flexible and customisable data entry options allow users to efficiently manage their lending projects, whether they want to be actively involved in the data entry process or opt for an automated upload method using an Excel file. This reflects the user-orientation of the tele-robot system and facilitates debt management processes.

The TeleRobot system offers the unique ability to create voice templates that not only differ from one voice to another, but are generated dynamically according to the unique needs of each customer. This innovative feature allows the creation of personalized call scripts, making every contact with a customer not only efficient but also individual.

Process:

1. Customer Personalisation: the user can create voice templates by assigning different voices. This allows for the creation of impressive, recognisable and individual calls, as each voice can be tailored to specific customer segments or situations.

2. Dynamic Template Creation: every time a customer calls, the system dynamically inserts the relevant debt information into a voice template. For example, the customer will hear a personalized message mentioning that this is a call from your company and that their debt is a certain amount (e.g. “Your debt is €123.34”). The full amount is spelled out in words – the number of euros and the number of euro cents after the decimal point.

3. Automatic Data Import: The system easily imports customer data from a file that can be prepared with phone numbers and debt amounts. For example, the number 3761158866 can be linked to a debt of 123.34 euros.

The TeleRobot system provides an exclusive feature that allows users to predict a recovery scenario in case of a failed call. When a call fails, the system automatically repeats the call a predefined number of times and after a predefined time, but this time using a different number.

Functions:

1. Set Recovery Parameters: the user can choose how many times the system should try to re-establish the call connection after a failure. This can be useful in situations where the customer is unreachable or does not answer the call on the first attempt.

2. Recover Calls From Another Number: During unsuccessful attempts, the system automatically switches to a different numbering system to preserve efficiency and optimize recovery efforts. This increases the chance of establishing a connection with the customer and obtaining the necessary information.

3. Default Recovery Period: the user can set a default recovery period after each failed attempt. This ensures that the tele-robot does not repeat calls too often, and the waiting time helps to prevent the customer from making too many calls.

This feature allows system users to optimize the recovery process, increasing the likelihood of establishing a connection with the customer, even in the event of initial failures. Call replay from another number is an excellent strategy for increasing efficiency and increasing the chance of reaching customers.

The TeleRobot system features a powerful project management function that automatically generates and delivers two types of reports, abbreviated and full, both during and after the project. Both types of reports are exported in a user-friendly CSV format.

1. Shortened Reports:

   • These reports provide key indicators and statistics on project activities.
   • Includes basic calculations such as number of calls, successful calls, number of replays etc.
   • This report provides a quick overview and allows rapid assimilation of project information.

2. Detailed Reports:

   • Detailed reports provide a more comprehensive analysis, covering a detailed range of data on every aspect of a project.
   • Information on individual calls, customer reactions, reasons for restarts and other detailed parameters is available.
   • This report is intended for more detailed analysis and evaluation.

The TeleRobot system offers flexible acquisition models, allowing customers to choose according to their needs and preferences. The solution can be implemented in two ways: it can be installed and used on your servers, or you can use our service on a recurring fee basis.

1. Installation on your servers:

   • If you want more control and confidence over your infrastructure, the tele-robot system can be installed on your own servers or in a cloud environment.
   • This gives you full control, the ability to tailor the environment to your needs and ensure security within your internal infrastructure.

2. Our Hosting Service:

   • If you want to avoid the initial large investment to purchase the equipment, you can choose to pay recurring fees to use the service from our servers.
   • This model is flexible as it allows you to tailor your costs according to usage, and can also be convenient for beginners or those who do not wish to manage and maintain the hardware themselves.

Both models allow customers to choose a solution that fits their business needs and budget. This is underlined by our commitment to flexibly meet our customers’ requirements and ensure that the tele-robot system is optimally integrated into their operations.