Auto Dialing Solution


Why Choose TeleRobot?


The TeleRobot is indispensable in terms of task efficiency. It can make a large number of calls in a short space of time, without fatigue or errors. This allows the organisation to quickly and efficiently carry out debt collection or provide information to customers.


The TeleRobot can be programmed to always achieve a high level of professional behaviour. It can be programmed to say the right phrases, be polite and understanding even in difficult situations. This helps to establish the organisation’s reputation and the trust of customers.


TeleRobot can be programmed to speak different languages to serve customers from all over the world. This is particularly important if an organisation has an international customer base or serves customers from different ethnic groups.


The TeleRobot is impeccably reliable. It can run continuously without worrying about fatigue, illness or other human factors. This ensures that the organisation can always rely on calls being made on time and correctly.


The TeleRobot is an electronic system that can last for a long time without major technical problems. This allows an organisation to invest in the purchase and programming of a TeleRobot once and to use its services for a long time, without additional costs.


A TeleRobot is a permanent employee who doesn’t need holidays, rest or salary. It can work 24/7 without any need for breaks. This allows the organisation to save costs and ensure continuous customer service.

Key TeleRobot Functions

The data entry functionality of the Tele-robot projects gives users an exclusive option to choose how they want to add the required data to the system. This feature has two main ways:

  1. Manual upload: users can directly enter project data via the TeleRobot interface. This allows for quick and accurate information such as the debtor’s phone number and the amount of the debt. This method is particularly useful in situations where a small amount of data needs to be uploaded and it is important for the user to have full control and monitoring of the process. Users can use this option to add data in an appropriate way, taking into account specific project requirements or individual cases.

  2. Importing an Excel file: the TeleRobot also supports uploading data from an Excel file. This feature enables users to manage large amounts of data more efficiently. Users can prepare an Excel spreadsheet with project data and the TeleRobot system will automatically import this data. This not only saves time but also ensures that the data is uploaded without errors, reducing the risk of human error.

These flexible and customisable data entry options allow users to efficiently manage their lending projects, whether they want to be actively involved in the data entry process or opt for an automated upload method using an Excel file. This reflects the user-orientation of the tele-robot system and facilitates debt management processes.

The TeleRobot system’s Individual Call Schedule feature gives users the unique ability to customise the call schedule according to the unique needs of each project. This exclusive feature is an essential part of the efficiency of debt management, allowing the highest level of flexibility and personalisation.

Users can set up a call schedule based on various criteria:

  1. Working Time | After Work: Choice of whether the calls will be made only during working hours, or if the user might want to schedule after-hours activities. This is useful to accommodate borrowers’ habits or events that may become more available at certain times.

  2. Specific Day: The ability to set a specific day or days of the week when calls will be made. This is important if the project depends on certain days of the week that are the most efficient for making calls.

  3. Specific Hour: Set a specific calling period that works best for the project. This can be important to maximise the efficiency of calls at certain times of the day.

These functionalities allow users to adapt the timing of calls to specific project objectives and circumstances. This not only increases staff productivity, but also improves the customer experience, as calls are placed at the times that are most appropriate and efficient. Managing individual call schedules becomes a powerful tool that optimizes debt management strategies..

The TeleRobot system offers the unique ability to create voice templates that not only differ from one voice to another, but are generated dynamically according to the unique needs of each customer. This innovative feature allows the creation of personalized call scripts, making every contact with a customer not only efficient but also individual.


  1. Customer Personalisation: the user can create voice templates by assigning different voices. This allows for the creation of impressive, recognisable and individual calls, as each voice can be tailored to specific customer segments or situations.

  2. Dynamic Template Creation: every time a customer calls, the system dynamically inserts the relevant debt information into a voice template. For example, the customer will hear a personalized message mentioning that this is a call from your company and that their debt is a certain amount (e.g. “Your debt is €123.34”). The full amount is spelled out in words – the number of euros and the number of euro cents after the decimal point.

  3. Automatic Data Import: The system easily imports customer data from a file that can be prepared with phone numbers and debt amounts. For example, the number 3761158866 can be linked to a debt of 123.34 euros.

The TeleRobot system provides an exclusive feature that allows users to predict a recovery scenario in case of a failed call. When a call fails, the system automatically repeats the call a predefined number of times and after a predefined time, but this time using a different number.


  1. Set Recovery Parameters: the user can choose how many times the system should try to re-establish the call connection after a failure. This can be useful in situations where the customer is unreachable or does not answer the call on the first attempt.

  2. Recover Calls From Another Number: During unsuccessful attempts, the system automatically switches to a different numbering system to preserve efficiency and optimize recovery efforts. This increases the chance of establishing a connection with the customer and obtaining the necessary information.

  3. Default Recovery Period: the user can set a default recovery period after each failed attempt. This ensures that the tele-robot does not repeat calls too often, and the waiting time helps to prevent the customer from making too many calls.

This feature allows system users to optimize the recovery process, increasing the likelihood of establishing a connection with the customer, even in the event of initial failures. Call replay from another number is an excellent strategy for increasing efficiency and increasing the chance of reaching customers.

The TeleRobot system features a powerful project management function that automatically generates and delivers two types of reports, abbreviated and full, both during and after the project. Both types of reports are exported in a user-friendly CSV format.

  1. Shortened Reports:

    • These reports provide key indicators and statistics on project activities.
    • Includes basic calculations such as number of calls, successful calls, number of replays etc.
    • This report provides a quick overview and allows rapid assimilation of project information.
  2. Detailed Reports:

    • Detailed reports provide a more comprehensive analysis, covering a detailed range of data on every aspect of a project.
    • Information on individual calls, customer reactions, reasons for restarts and other detailed parameters is available.
    • This report is intended for more detailed analysis and evaluation.

The Tele-robot system offers excellent versatility and accessibility thanks to its ability to integrate with a wide range of enterprise systems. This includes integration with PBX systems (Private Branch Exchange), ERP systems (Enterprise Resource Planning) and CRM databases (Customer Relationship Management). These integrations offer a huge advantage to organisations seeking to optimise their processes and flows.

  1. PBX System:

    • The tele-robot system can integrate with an existing PBX system, enabling efficient call management and integration into the company’s communications infrastructure.
    • Supports call routing, voicemail management and other PBX functionalities.
  2. ERP System:

    • When integrated with an ERP system, the tele-robot functionality can automatically update project and debt data, improving overall efficiency and ensuring accurate information synchronisation.
    • Allows you to view and manage project data from one central location.
  3. CRM Databases

    • Tele-robot integration with a CRM system allows you to automate customer management processes, speeding up information entry and updating.
    • Allows you to create individual call scenarios based on your history, needs and other criteria.

These integrations reduce manual tasks, optimise information flows and ensure that all systems work in a synchronised and efficient way. This is important to ensure harmonised business processes and improve the overall user experience.

The TeleRobot system offers flexible acquisition models, allowing customers to choose according to their needs and preferences. The solution can be implemented in two ways: it can be installed and used on your servers, or you can use our service on a recurring fee basis.

  1. Installation on your servers:

    • If you want more control and confidence over your infrastructure, the tele-robot system can be installed on your own servers or in a cloud environment.
    • This gives you full control, the ability to tailor the environment to your needs and ensure security within your internal infrastructure.
  2. Our Hosting Service:

    • If you want to avoid the initial large investment to purchase the equipment, you can choose to pay recurring fees to use the service from our servers.
    • This model is flexible as it allows you to tailor your costs according to usage, and can also be convenient for beginners or those who do not wish to manage and maintain the hardware themselves.

Both models allow customers to choose a solution that fits their business needs and budget. This is underlined by our commitment to flexibly meet our customers’ requirements and ensure that the tele-robot system is optimally integrated into their operations.

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